Frequently Asked Questions
Everything you need to know about your Kuwa wellness journey.
What is the standard delivery time for orders within the UAE?
We offer fast shipping across the Emirates. Orders placed in Dubai and Sharjah are typically delivered within 24 hours, while other regions take 1-2 business days.
Are the supplements and food products on GetKuwa authentic?
Yes, authenticity is our priority. We source all products directly from authorized distributors and reputable brands to ensure you receive 100% genuine health and wellness products.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit/debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for your convenience.
Can I return a product if it is not suitable for me?
Due to the nature of health and food products, we can only accept returns for items that are damaged, expired, or incorrect upon delivery. The items must remain sealed and in their original packaging.
Do you offer international shipping outside of the UAE?
Currently, we primarily serve the UAE market. However, we are rapidly expanding. Please contact our customer support team to check if shipping is available to your specific location.
How should I store my supplements and health foods?
To maintain potency and freshness, we recommend storing all products in a cool, dry place away from direct sunlight, unless the specific product label indicates refrigeration is required.